• Signature Requirement: A signature is required upon receipt of the shipment.
• Insurance: All packages are insured against theft and accidental damage during transit from octavefashions.com to the delivery address. Once the package is signed for, it is no longer insured by octavefashions.com.
• Shipping Partner: We ship with J&T Express for deliveries within the UAE.
• Delivery Times: Estimated delivery times are provided as a guide and commence from the date of dispatch. Octave-me.com is not responsible for delays caused by customs clearance processes.
• Additional Charges: Octavefashions.com reserves the right to add extra charges for shipping if your location is in a remote area.

Exchange Policy

• Where: Exchanges can be made at any of our outlets in the UAE.
• Period: Items can be exchanged within 14 days of receiving your order.
• In-Store Only: We do not offer online exchanges. To exchange an item, visit any of our outlets in the UAE with the original receipt and return note.

Return Policy

• Free Returns: You can return items for free at any of our outlets in the UAE.
• Return Label Fee: If you use our return label, a fee of AED 14.00 will be deducted from your refund.
• Period: Items can be returned within 14 days of receiving your order.
• Processing Time: Refunds will be processed within 4-5 working days from the time we receive your returned parcel.

How to Return an Item

1. Contact Us: Call our customer service line to arrange the return.
2. Repack the Item: Place the item back into the original packaging.
3. Return Note: Write the 'reason for return' code on the outside of the package.
4. Return Label: We will send the return label and note to your designated email.
5. Prepare the Package: Place the item and return note in the original delivery bag, seal the bag securely, and attach the prepaid return label.
6. Arrange Pickup: We will arrange for First Flight to pick up your return parcel. Ensure you receive a receipt as proof of return.

Wrong Item Received

• Action: If you received the wrong item, place it back in the packaging, write the code '14' as the reason for return, and send it to us within 7 days. We will arrange to deliver the correct item or provide a refund.

Complaints

• Faulty Items: If an item you purchased has a fault, you can file a complaint within a few months of the purchase date. Return the item with the code '13' as the reason for return. If the complaint is valid, we will provide a replacement or refund.

Refunds

• Confirmation: We will send you an email to confirm receipt of your returned parcel.
• Processing: Refunds will be processed within 4-5 working days. If you used the prepaid return label, AED 14.00 will be deducted from the refund.
• Mode of Payment: Refunds will be issued through the original mode of payment and will appear in your bank account within 2-30 days, depending on your bank.

In-Store Returns and Exchanges

• Requirements: Bring the original receipt and return note to return or exchange unworn OCTAVE items at OCTAVE stores.

Contact Information

If you have any queries or need assistance, please contact us at +971 4447 0889. Alternatively, you can use the contact form below to reach out to us, and we will respond within 1 working day.

We accept all major credit and debit cards as well as Tabby. Your payment information is securely processed through our payment gateway to ensure the safety of your personal and financial data.

All products come with a manufacturer's warranty. If you experience any defects or issues with your product, please contact us and we will work with you to resolve the issue and provide a replacement or refund.

Our customer support team is available to assist you with any questions or concerns you may have about your purchase. You can reach us by phone or email during business hours. 

Alternatively, you can use the contact form below to reach out to us,  and we will respond to your inquiry as soon as possible.